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Cover of Conflict 101


To understand why conflict arises, and to resolve it, it is useful to understand what we need as human beings to feel satisfied that we have resolved a conflict acceptably. Here Susan H. Shearhouse introduces the concept of the "satisfaction triangle": Substance-Fairness-Emotion. Too often when trying to resolve a dispute, we concentrate on the substance of the argument without giving equal weight to our need for perceived fairness and to the impact of our emotions on the situation.