The Roadmap to Transformation
Alice asked the Cheshire Cat, who was sitting in a tree, “What road do I take?” The cat asked, “Where do you want to go?” “I don’t know,” Alice answered. “Then,” said the cat, “it really doesn’t matter, does it?”
—Lewis Carroll, Alice’s Adventures in Wonderland
Many challenges in your IT delivery process are caused by bottlenecks, which lengthen the time before you get meaningful feedback that you can, in turn, use to improve your process and products. Making work visible is one of the most powerful ways to identify bottlenecks, yet IT is mostly dealing with invisible work: there is no visible stock showing how much product a team or facility has created, there is no warehouse that indicates how much product ...