The Standards are an assessment tool that offers general guidelines on what is considered to be common and best practices. The Standards handbooks are organized as follows:
• There are six main process sections (Plan, Source, Make, Deliver, Return, Enable).
• Each main process section is organized by process subcategories.
• Process attributes are listed for each area and provide descriptions of the suggested minimum process standards and typical best-practice process
The graphic below illustrates how this handbook is organized.
As you investigate and use this tool, the “typical best-practice process” ...